Privacy policy

Fairword processes the data you and your respondents give us only to provide the service. We do not sell personal data and do not use third-party advertising trackers.

What we store

Account data (name, email, hashed password), workspace content you create, usage records for billing limits, and security logs (IP address, user agent) for abuse prevention.

Your controls

Workspace owners can export all workspace data as JSON and permanently delete a workspace or account at any time from Settings → Your data. Deletion removes the data from our primary database immediately.

Third-party AI

AI features run only when a workspace adds its own provider API key. Content you submit to an AI feature is sent to that provider under your agreement with them. API keys are encrypted at rest.

Customers who receive review requests

The workspace that sends a request is the data controller for its customers' names and emails. We use them only to send that request. Anyone can opt out with the link in the email; we then keep only a one-way hash of the address so it is never asked again. Reviews submitted through a link are shown publicly with the display name the reviewer chose. We don't store reviewers' IP addresses.

Imported reviews

Reviews imported by CSV or entered manually stay private to the workspace and are never shown on public pages or widgets.

Contact

Privacy requests: contact support or support@fairword.invalid.