Replies, templates and AI drafts

Templates can use {first_name}, {author}, {business}, {location}, {rating} and {topic}. Applying one fills a draft you can edit.

With your own Anthropic key (Settings → AI), Draft with AI writes a first draft. Drafts are never published automatically: a person must approve. Approved replies to direct reviews appear on your public review page. For other platforms, use Copy reply and paste it there, then mark it as posted.